Last Updated: October 2026
Welcome to Sundarban New Manisha Resort. By accessing or using our website, sundarbannewmanisharesort.com, submitting an enquiry, or booking any tour or travel service through us, you agree to the following Terms of Service.
Please read these terms carefully before making a booking.
1. About Our Services
Sundarban New Manisha Resort provides Sundarban tour packages, accommodation-related services, island and wildlife experiences, sightseeing and other travel-related services.
The tour packages displayed on our website are provided for general information and may include accommodation, meals, boat travel, sightseeing, guides or other services depending on the selected package.
Specific inclusions and exclusions will be communicated to the customer before confirming a booking.
2. Tour Enquiry & Booking
Submitting an enquiry through our website does not automatically confirm a booking.
A booking will be considered confirmed only after:
- Package details have been discussed and agreed upon
- Availability has been confirmed
- Applicable payment or advance payment has been received
- Booking confirmation has been provided by Sundarban New Manisha Resort
Customers are responsible for providing accurate contact and travel information while making an enquiry or booking.
3. Tour Package Information
We make reasonable efforts to ensure that package descriptions, itineraries, destinations, photographs and other information displayed on the website are accurate.
However, tour schedules and sightseeing locations may change due to:
- Weather conditions
- Tidal conditions
- Government or forest department regulations
- Wildlife-related restrictions
- Local conditions
- Boat availability
- Safety requirements
- Other circumstances beyond our reasonable control
Where necessary, we may modify the itinerary while attempting to maintain the overall nature and value of the tour.
4. Payment
The applicable package price, advance amount, balance payment and payment deadlines will be communicated to the customer before booking confirmation.
A booking may remain unconfirmed until the required payment has been received.
Customers should retain payment receipts, transaction references or other booking-related communication for future reference.
5. Cancellation & Refund
Cancellation and refund conditions may vary depending on the selected package, booking date, accommodation, boat arrangements and other services involved.
Before confirming a booking, customers should ask our team about the applicable cancellation and refund terms for their specific package.
Any refund, where applicable, will be processed according to the agreed cancellation policy and after deduction of applicable non-refundable charges or expenses already incurred.
6. Changes to Tour Itinerary
Sundarban New Manisha Resort reserves the right to modify, reschedule or change part of a tour itinerary when necessary because of weather, government restrictions, forest permissions, tides, safety concerns, transportation issues or other circumstances beyond our control.
We will make reasonable efforts to inform customers about significant changes and provide suitable alternatives where reasonably possible.
7. Weather, Wildlife & Natural Conditions
The Sundarbans is a natural and wildlife environment. Wildlife sightings, including sightings of the Royal Bengal Tiger and other animals, cannot be guaranteed.
Tour activities may also be affected by weather, tides, river conditions, forest restrictions or other natural circumstances.
Customer safety will remain a priority when making decisions regarding tour activities.
8. Accommodation
Accommodation is provided according to the package selected and availability at the time of booking.
Room type, hotel/resort allocation and other accommodation arrangements will depend on the confirmed package.
Where the originally planned accommodation becomes unavailable due to circumstances beyond our control, we may arrange a suitable alternative where reasonably possible.
9. Third-Party Services
Some travel services may involve independent third-party providers such as hotels, resorts, boat operators, transport providers, guides or other service providers.
While we aim to work with reliable service providers, certain aspects of these services may be subject to the respective provider’s terms, availability and operating conditions.
10. Customer Responsibilities
Customers are expected to:
- Provide accurate personal and travel information
- Follow the instructions of tour managers, guides and boat operators
- Follow applicable government, forest department and local regulations
- Respect wildlife and the natural environment
- Maintain appropriate behaviour during the tour
- Take care of personal belongings
- Follow safety instructions during boat and sightseeing activities
Customers may be responsible for losses, damages or additional expenses resulting from their intentional misconduct, negligence or violation of applicable rules.
11. Personal Belongings
Customers are responsible for their personal belongings, valuables, documents, electronic devices and luggage during the tour.
Sundarban New Manisha Resort will not be responsible for loss or damage to personal belongings except where liability cannot legally be excluded.
12. Website Use
You agree to use our website only for lawful purposes.
You must not:
- Use the website for fraudulent purposes
- Submit false or misleading information
- Attempt to gain unauthorized access to the website
- Interfere with website functionality or security
- Copy or misuse website content without permission
We reserve the right to restrict or terminate access where misuse of the website is identified.
13. Website Content
The photographs, text, graphics, logos, designs and other content published on this website may belong to Sundarban New Manisha Resort or their respective owners.
You may not reproduce, copy, modify, distribute or commercially use website content without appropriate permission.
14. Limitation of Liability
We will make reasonable efforts to provide the services described in the confirmed booking.
However, we cannot be held responsible for delays, cancellations, changes or losses resulting from circumstances beyond our reasonable control, including severe weather, natural events, government restrictions, forest department restrictions, transportation disruptions, tidal conditions or other unforeseen circumstances.
Nothing in these terms is intended to exclude or limit any liability or consumer right that cannot legally be excluded or limited under applicable law.
15. Force Majeure
We shall not be responsible for failure or delay in providing services caused by circumstances beyond our reasonable control, including natural disasters, severe weather, floods, cyclones, government restrictions, strikes, transportation disruptions, public emergencies or other unforeseen events.
16. Privacy
Any personal information submitted through our website or during an enquiry or booking will be handled according to our Privacy Policy.
Please review our Privacy Policy to understand how we collect, use and protect your information.
17. Changes to These Terms
Sundarban New Manisha Resort may update these Terms of Service from time to time to reflect changes in our services, website, business practices or applicable laws.
The updated version will be published on this page with a revised “Last Updated” date.
18. Governing Law
These Terms of Service shall be governed by the applicable laws of India.
Any dispute arising in connection with our services will be subject to the jurisdiction of the appropriate courts and consumer dispute-resolution forums having jurisdiction under applicable law.
19. Contact Us
If you have any questions regarding these Terms of Service, your booking or our travel services, please contact us:
Sundarban New Manisha Resort
📧 Email: manisharesorts@gmail.com
📞 Phone / WhatsApp: +91 62915 64492
🌐 Website: sundarbannewmanisharesort.com
Address: Dayapur (Satjeliya), S.B Coastal C.M Khali, 24 PGS (S), West Bengal – 743370.